Order Cancellation
Orders can be cancelled before shipment.
- Prepaid: Full refund to original payment method
- COD: No refund applicable
Once shipped, cancellation is treated as a return
Returns
You can return products within 7 days of delivery (varies by product).
Items must be unused, unwashed, with original tags and packaging intact
Non-Returnable Items
Accessories, footwear, innerwear, toys, gift items, clearance sale products, and free gifts
Return Pickup
Free reverse pickup available in most areas. QC will be done at pickup.
If pickup is unavailable, self-shipping may be required
Damaged / Defective Items
Report within 48 hours (with unboxing video for transit damage)
Refunds
- Prepaid: Refunded to original method
- COD: Refund via bank/UPI link
- Process starts within 24–48 hours after QC
- Credit completed within 7–10 business days
Shipping charges, COD fees, and gift wrap charges are non-refundable
Combos
Must be returned as a complete set
Note
Returns may be declined if items fail QC or in case of misuse of the return policy
Support
Email: info@theurbanbuds.com
Phone: +91 9953966543 (Mon–Fri, 10 AM – 7 PM)